RETURNS & EXCHANGES

A SIMPLE RETURN PROCESS.

We want you to be happy with what you buy. If something is not right, please contact us before sending anything back.

Return window

Eligible items may be returned within 14 days of the order’s delivery date.

Condition requirements

• Items must be unworn and unwashed.
• Items must be clean, undamaged and free from signs of use.
• Original tags must remain attached.
• Items should be returned in their original packaging where practical.
• Returns must be approved before they are shipped back.

How to request a return

• Email info@loopbackapparel.com with your order number and reason for the return.
• Wait for return instructions and approval before shipping the item.
• Send the approved return using a trackable service.
• Once received and inspected, we will process the eligible return.

Return shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective or incorrect. We recommend using a trackable service. Loopback is not responsible for returns that are lost or damaged in transit.

Exchanges

If an exchange is available, contact customer service before sending the item back. Availability of the requested size or color cannot be guaranteed.

Non-returnable / final-sale items

Final-sale items are not eligible for return or exchange. Gift cards and any other products specifically identified as final sale at the time of purchase are also non-returnable.

Return approval

We reserve the right to decline returns that do not meet the conditions above. Items showing signs of wear, washing, damage, staining or missing original tags may be rejected.

Processing

Once an approved return is received, please allow approximately 5–7 business days for inspection and processing. The outcome will be communicated by email.