What is Loopback Apparel?
Loopback Apparel is a streetwear-inspired basics brand focused on premium materials, minimalist designs, and everyday comfort.
Where are you based?
We’re proudly based in the USA, and we ship nationwide.
What materials do you use?
We use high quality fabrics, such as heavyweight 100% cotton, for hoodies and tees crafted for long-lasting comfort and durability.
How do your sizes fit?
Our garments are designed with an oversized and baggy aesthetic. If you prefer a more fitted look, we recommend sizing down. You can always check the size guide on each product page.
When will sold-out items be restocked?
We restock in limited runs! If something is sold out, click “Notify Me When Available” on the product page you’ll be first in line.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery times vary based on your location and shipping method selected at checkout. You’ll receive tracking updates via email.
Do you offer international shipping?
Not yet — but we’re working on it! Stay tuned by following us on Instagram @apparelloopback or joining our newsletter.
What’s your return and exchange policy?
Unused, unwashed items can be returned or exchanged within 14 days of delivery. Just reach out to us at loopbackapparel@gmail.com, and we’ll help you out.
How should I care for my Loopback gear?
Machine wash cold + hang to dry for the best long-term quality. High heat can shrink cotton — so treat it nice 😌
How can I contact you?
Need help? Email us anytime at loopbackapparel@gmail.com
What currency are your prices listed in?
All prices are denominated in USD.
What are your shipping rates?
Standard US FREE SHIPPING (3-7 business days)
Please note that the timelines above apply after the order has actually shipped and not from the time you place the order. If you have a pre-ordered product in your order and choose express shipping, please note that express shipping will not speed up the ship date.
When are particular items released?
Most of our items do not have set release dates. The best way to make sure you don't miss out on any new or exclusive releases is to sign up to our newsletter.
Are sold out items restocked?
We do consistently restock our most popular styles so please sign up for the restock notifications on the product page to be notified as soon as they are back in stock. I’m unsure about a size/have a fit question.
How do I find this information?
To help you choose the correct size, it is recommended to refer to the specific garment measurements provided on each item’s product page.
Which payment methods do you accept?
SHOPIFY PAYMENTS
What is your online return policy?
We accept returns for store credit only within 30 days from the order’s delivery date (with the exception of final sale items). We only accept items in new condition with original tags attached. Please note that all sales of gift cards, socks, belts and wallets are final.
For our Complete return policy and additional details please refer to our Return Policy page.
Sizing Questions
How do I find my size?
We recommend checking our size chart for accurate measurements. Measure yourself and compare to our size guide to find your perfect fit. If you're between sizes, we suggest sizing up for a more comfortable fit.
Do your items run true to size?
Yes, our apparel is designed to fit true to size. However, each product page includes specific fit notes if an item runs larger or smaller than usual.
What if I'm between sizes?
If you're between sizes, we generally recommend sizing up for comfort. Check the product description for fabric composition—stretchy materials may fit differently than non-stretch fabrics.
Can I exchange for a different size?
Absolutely! If your item doesn't fit, you can exchange it for a different size within our return window. See our exchange process below.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
To initiate a return, please contact our customer service team or visit your account dashboard. We'll provide you with a return shipping label and instructions.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer free returns?
We offer free returns on all domestic orders. International return shipping costs are the responsibility of the customer.
Can I exchange an item?
Yes! Exchanges are processed just like returns. Return your original item and place
Can I track my order?
All orders are granted a tracking number. Your tracking number will be included in your shipment confirmation email. Your tracking number/link will allow you to access up to date information on the status of your order.
What should I do if my order hasn't been delivered yet?
Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 12 business days, or your estimated delivery date has passed, please contact us at loopbackapparel@gmail.com
Do you offer price adjustments?
We do not offer price adjustments.
Am I able to modify my order after its placed?
Unfortunately, we are unable to modify/cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
Can I use my discount code during Black Friday?
All discount codes will be turned off for the duration of our Black Friday sale, including but not limited to email discounts, influencer discounts, etc... They will be activated once the sale is done.
Who can I contact if I have more questions?
For all inquiries, feel free to contact us at loopbackapparel@gmail.com